Welcome to Business Support — Built for Busy, Brilliant Minds

Whether you’re scaling a business or simply need room to breathe, I handle the details, so your brain can focus.

Specialised, ND-affirming virtual support for entrepreneurs who value calm, clarity, and structure.

My Business Support Services

Freshly Brewed Support for Your Brain, Your Business, Your Way

At Nat’s Coffee Nook, I offer personalised virtual support to help small (neurodivergent) business owners, work with more clarity, ease, and focus.

Whether you need help behind the scenes, with your content, or your website — I’m here to lighten the load so you can do more of what you love.

My Services
person with laptop and calendar on lap
Business Support

I handle the behind-the-scenes tasks that keep your business running smoothly — from inbox and calendar management to customer emails and digital organisation.

A flat view of a pink table with tablet and keyboard, cup of coffee, phone, pen, notebook and plant
Content Writing

Clear, thoughtful content tailored to your brand and voice — including blog posts, newsletters, and light web copy to help you connect with your audience.

woman sitting at desk with laptop and cup of coffee. She is working
Website Management & Creation

From blog uploads to full website setups, I help you manage and maintain a clean, functional WordPress site without the tech stress.

Who’s Behind the Coffee Nook?

Me, Nathalie, standing in a home office setting wearing a muted aqua blouse with black pants and I am holding a coffee cup. On the wall behind me is a frame with my business name Nat's Coffee Nook and some plants. This image is generated by AI by training it using real photos of me.

Calm, capable, and neurodivergent-friendly support

Hi, I’m Nathalie — or Nat, for short. I’m a UK-based bilingual virtual assistant (Dutch–English) offering tailored support for small business owners, including many neurodivergent entrepreneurs.

As a neurodivergent professional myself, I prioritise clear communication, low-pressure collaboration, and zero judgment. Just calm, considered support — delivered your way, on your schedule.

I also support UK businesses looking to expand into Dutch-speaking markets (and vice versa), with bilingual communication and cross-cultural insight.

I’m also a proud Community Member of the Society of Virtual Assistants — a UK-based organisation supporting ethical, professional VA services.

Learn More About Me
Faster

Cut Microsoft’s social media average handling time by 50% in 48 hours — with continued reduction in the following days.

Copyright violations fixed

Identified ongoing violations and created clear image use protocols — protecting the company from legal exposure.

Content pieces written

Blogs, newsletters, knowledge base articles, content written with clarity, consistency, and care.

Let’s Brew Up a Conversation

Here are some of the questions I get asked the most. Don’t see your question? No problem! Just reach out using the contact form below — I’m happy to help.

FAQ

Absolutely. Whether you need help with only emails, blog formatting, or WordPress updates, I’m happy to jump in where needed.

Want to see everything I offer? Take a look at my services.

My hourly rate starts at £35, but that’s just one option.

I also offer monthly packages for ongoing support, and project-based packages for specific outcomes — like website refreshes, content creation, or translations.

This allows for more flexibility (and often better value) depending on what you need.

You can explore all pricing options and details on my on my Rates page.

My hourly rates are slightly above the national UK average. As of July 2025, the average hourly rate is £32.35, which is soon to rise to a minimum of £35/h due to rising (living) costs.

My hourly rate is only slightly above the average despite all my skills and work experience.

Be aware, my prices may rise as well in the (near) future!

Yes — I bring over 13 years of combined experience across customer support, business operations, and content writing. That means I don’t just “help out” — I understand how businesses actually run behind the scenes.

You can explore my background here.

Absolutely. I break down past projects and real-life shortcomings — showing how I’d improve them with smart, practical fixes. Have a look through my work.

Fantastic! Whether you want to ask a few (more) questions or book a free 15 minute ‘Discovery Call’, you can reach out using the form below — I’d love to hear from you.

No pressure, just a calm, clear conversation about what you need and how I can help you achieve it.

Coffee Chats with a Side of Strategy

Want to know more before committing to anything? Grab a coffee and settle in. This is where I share the real stuff — from systems I’ve built and customer service wins, to language flops and support practices that really need rethinking. Whether I’ve solved it myself or spotted it in the wild, every post points back to what I do best: identifying and fixing what’s not working and helping businesses communicate with clarity, empathy, and a human touch.

Explore the Blog

Want to know more?

Have more questions or are already sure you want to get your Discovery Call to see if we are a good fit?

Brilliant! Fill out the contact form and I will get back to you as soon as possible.

Where I Work From & When I’m Available

I’m a remote virtual assistant based in Chichester, England. Here’s when I’m usually available, and how you can reach me.


Email:
info@natscoffeenook.com

Office Hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
9:00 AM – 5:00 PM
Closed
Closed