Data Privacy Policy – Nat’s Coffee Nook
In Effect: 01/07/2025 (1 July 2025)
Last Updated: 19/10/2025 (19 October 2025)
Your privacy matters to me. This policy outlines what personal data I collect, how it’s used, and your rights regarding your information. I operate in accordance with UK GDPR and the Data Protection Act 2018.
1. Who I Am
Nat’s Coffee Nook is a UK-based virtual assistant service run by Nathalie Wilborts. I offer business support to UK-based clients.
I am registered with the Information Commissioner’s Office (ICO), registration number ZB948425, and committed to GDPR compliance.
Email: info@natscoffeenook.com
Website: https://natscoffeenook.com
2. The Type of Personal Information I Collect
Depending on your interaction with this site or services, I may collect:
- Your name and contact information (e.g., email address)
- Business details (e.g., company name, services requested)
- Website usage data (via analytics)
- Payment information (if invoicing applies)
- Any additional information you voluntarily provide (e.g., project brief)
I do not knowingly collect data from children under 18 years old.
3. How I Get the Information and Why I Have It
Most data is provided directly by you when:
- Filling in a contact form
- Booking a consultation
- Sending an email
- Signing a contract or retainer agreement
I also collect limited data via cookies (see section 7).
Under the UK GDPR, the lawful bases I rely on for processing personal data include:
- Contract: When necessary to fulfil or discuss a service agreement.
- Legitimate interests: To operate and improve my business.
- Consent: For email marketing (optional and opt-out at any time).
4. How I Use Your Information
- To respond to enquiries or service requests
- To deliver virtual assistant services
- For invoicing and account management
- To improve the website and service offerings
- To send occasional updates or announcements (only if you opt in)
5. Sharing of Data
I do not sell or rent your data. Your information may be shared with trusted third-party providers for business purposes only (e.g., email provider, invoicing system), and only when necessary to fulfil services.
All providers are required to comply with GDPR and process data securely.
6. How I Store Your Information
Your information is securely stored using password-protected systems and encrypted platforms where possible. Data is only retained for as long as needed:
- For prospective clients: 6 months
- For paying clients: Up to 6 years (for accounting purposes)
You may request deletion sooner unless I’m legally required to retain it.
7. Cookies
This website uses cookies to improve user experience and collect anonymised analytics via Google Analytics.
Cookies help me understand how visitors use my site and allow me to make improvements.
You can manage or disable cookies through your browser settings. Continued use of this site implies consent to these cookies.
8. Your Data Protection Rights
Under data protection law, you have rights including:
- The right to access your data
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
You are not required to pay a fee to exercise these rights. If you make a request, I will respond within one month.
9. How to Complain
If you have concerns about my use of your personal data, you can contact me at:
You can also complain to the ICO if you are unhappy with how I have used your data:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
10. Updates to This Policy
This policy may be updated periodically. Any significant changes will be clearly posted on my website.
Let’s brew up success together — securely and transparently.
For more detailed information about how I handle and protect your data as part of my business operations, please see my Full Data Privacy Policy.