Who Am I — The Woman Behind Your Coffee Nook

Meet the person behind the support — my story, professional and academic background, and why I do what I do.

See why ND business owners and archaeology and heritage professionals trust me to bring clarity and calm to their chaos.

Hi, I’m Nat,

the person behind Nat’s Coffee Nook.

I help people keep important work moving when the practical details start to pile up. Sometimes that means helping a business owner stay on top of communication, content, or the day-to-day running of their business. Other times it means supporting someone in archaeology or heritage with the coordination, documentation, and organisation that sits around their projects.

The common thread is simple, though: when the background work is handled well, people have the space to focus on the work that truly matters.

Before starting my own business, I spent more than 13 years working in client support and content roles for companies ranging from fast-moving EdTech startups to large international tech firms. It was valuable experience, but over time something became clear to me: inside large organisations, the work often feels far removed from the people it is meant to help.

I wanted my work to have a more direct impact. I wanted to support real people doing meaningful work, and to know that the help I was providing genuinely made their day easier.

That realisation is what led me to start Nat’s Coffee Nook.

On the business side of my work, I support neurodivergent business owners.

I have ADHD and ASD myself, so I understand first-hand how quickly the practical side of running a business can become overwhelming. Not because people lack ideas or motivation, but because the constant flow of tasks, communication, and decisions can easily take over the day.

Because of that, the way I work is intentionally straightforward. Clear communication. Predictable structure. Practical help with the things that tend to drain time and attention. The aim is not to force anyone into rigid productivity methods, but to make the work around their business feel calmer and more manageable.

Alongside this work, archaeology and heritage have always been an important part of my life.
After more than a decade in the corporate world, I made a decision that surprised quite a few people: I went back to university at 34 to study archaeology. It was the best decision I have ever made.

That experience deepened my understanding of how this field operates. Research, documentation, academic communication, project coordination, funding applications — all of it requires an enormous amount of attention and care. The intellectual work is demanding, but the practical workload surrounding it can be just as heavy.

Because of my background in both worlds, I understand the working environment of the heritage sector while also bringing the organisational experience gained during my earlier career. That combination allows me to support archaeologists, researchers, and heritage professionals in ways that are practical and genuinely useful to their day-to-day work.

Across both areas, my role is simple: helping people stay organised, keep communication clear, and make sure important details don’t fall through the cracks.

When the background work is handled well, people have the space to focus on the work that truly needs their expertise.
Outside of work, you’ll usually find me reading archaeology journals, exploring historic sites, or planning my next trip somewhere with a long and complicated past.

If you’d like to know more about my professional and/or academic background, you’ll find those details below. You will also find an overview of some of the tools and platforms I use.

Professional Background

Here is a quick overview of my professional background.

EdTech & Content Operations — StudySmarter

  • Wrote educational content for GCSE and A-Level students
  • Performed quality audits on peer-written content, including proofreading, fact-checking, and copyediting
  • Developed quality auditing frameworks and training documentation
  • Identified copyright risks and created guidelines that protected the company from legal exposure
  • Developed company-wide guidelines and training on image use and image licencing

Technical Support — Microsoft

  • Reduced average handling time by 50% within 48 hours through system improvements
  • Provided technical support for complex issues via social media and the Microsoft forum for the Dutch and Flemish markets
  • Developed and delivered training to customer support agents on social media tool use

Data Quality Specialist — Appen

  • Reviewed and improved data quality to meet project standards
  • Worked on large datasets
  • Ensured consistency and accuracy across large batches of data

Academic Background

If you are here for my archaeology and heritage support, feel free to have a look at my academic background

Bachelor of Science in Archaeology — University of Bradford (2020-2024)

  • BSc First Class Honours Degree with diploma of Professional Studies with Distinction
  • Student Representative, Student Ambassador, Faculty Representative, and Peer Assisted Learning (PAL) Leader
  • Awarded the Jason Maher ‘What Else?’ Award for supporting others, in recognition of my work in the PAL scheme
  • Succesful placement year, including one semester studying abroad at the University of Queensland, Australia
  • Dissertation topic: Did Lucy fall from a tree – a case study: evaluating trauma analysis on her skeleton and assessing the likelihood of her sustaining perimortem fractures by falling from a tree and landing feet first
  • Awarded Best Final Year Dissertation for BSc Archaeology
  • Awarded the John McIlwaine Prize for the ‘Best Reflective Journal’

MRes (Master by Research) in Archaeology — University of Chester (2025-)

  • Dissertation topic: a comparative study of early medieval European boat burials to challenge the long-held assumptions that boat burials are inherently Viking, male, and high status

Tools & Platforms I Work With

Below is a list of tools and platforms I work with on a regular basis. If your tool or platform is not listed here, don’t worry — I pick up new things quickly and enjoy exploring anything that makes life easier.

Productivity & Communication

  • TidyCal
  • Slack, Zoom, Google Meet, MS Teams
  • WhatsApp
  • Notion, Google Keep, Evernote, Confluence
  • Trello, ClickUp, Todoist

Content Creation & Writing Support

  • Grammarly
  • Rankmath SEO
  • ChatGPT, Claude AI, Manus, Perplexity, RightBlogger
  • Canva Pro

Email, Newsletter, CRM

  • Mailerlite
  • Google Workspace
  • Microsoft 356

Website & Social Media Management

  • WordPress.org
  • Kadence
  • Meta Business Suite

Filesharing

  • Google Drive
  • OneDrive
Now that you know me

Let’s see if my experience and approach aligns with what you are looking for.